Terms And Conditions

OVERVIEW

 
Making a Contract with Us

In placing an order for any of the items on our website you are agreeing to the terms and conditions listed below. Please read these terms carefully and print and keep a copy of them for your reference. If you have any queries regarding any of our terms and conditions, please email us at sophiepetrovic.art@gmail.com. 

The information and conditions shown on our websites do not affect your statutory rights.

English law applies to all orders placed on this website, and any disputes will be heard in the courts of England and Wales. When you place an order online with us you are making an offer to buy our goods. If we have your email address, we will send you an email to confirm that we have received your order request. Once we have verified the price and availability of the goods we will email you again to confirm that your goods have been dispatched to you which signifies that a contract has been made between us. Every effort is made to ensure that our estimated delivery times are met; however occasionally delays in delivery due to unforeseen factors are inevitable.

Sophie Petrovic Art shall not be held liable for any delay or failure to deliver goods within our estimated delivery times. In the unlikely event that the goods are no longer available, we will inform you by email or telephone. As standard the order charge will include a non-refundable charge for postage & packing. We reserve the right to adjust the VAT element if this changes from 20% (as advised by HMRC).

Price Policy

Every item is described as accurately as possible and represents excellent value for money. All product prices are shown in pounds sterling and are inclusive of VAT and exclusive of postage and packing charges, unless otherwise specified. All product prices advertised on this website are correct at the time of order only and relate to internet purchases only.

Sophie Petrovic Art will only accept orders if there are no errors in the prices of the products ordered as advertised on this website. In the case of a mistake where a pricing error is discovered or for reasons beyond our reasonable control, e.g. alterations to the rate of value added tax. If the correct price is higher than the price displayed on the website, you may return the goods within our 14-day approval, in new condition.

Sophie Petrovic Art reserves the right to change prices at any time. We reserve the right to adjust the VAT element if this changes from 20% (as advised by HMRC).

Payment Policy

All orders must be paid for in £ sterling. Sophie Petrovic Art accepts payment via the following credit and debit cards: Visa, Mastercard, American Express and Maestro, subject to verification and in addition: PayPal for online orders. We will take all reasonable steps to ensure all the information provided by you during payment is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, we will not be liable for any loss that you may incur in the unlikely event that a third party gains unauthorised access to any information you provide to us. Where you have paid by credit or debit card, the card will be charged at the time your payment is approved by us unless an item is out of stock for a long period.  However, all payments by credit card or debit card need to be subsequently authorised by the relevant card issuer. If you have paid for Products which we cannot supply, we will refund you as soon as possible The name and address on your credit or debit card statement should be the same as the name and address that was registered. Please note that for security reasons, we are obliged to cash all cheques on receipt of order. The price includes VAT (and other applicable taxes) at the applicable rate and the cost of standard delivery or Next Day Delivery if specified. Details regarding our delivery options, are available on the Delivery section.

Delivery

No matter how many items you order, our standard delivery is just £4.99 to the UK Mainland (Prices vary for different shipping zones ) for orders made online. Heavy or over-sized items requiring special delivery attract a supplementary delivery charge. You will be informed of this charge on our website during ordering. In the unlikely event that some of the items you order are out of stock we tend to wait until all items ordered are in stock before sending the order to you. If you purchase from our site your order is placed subject to the terms and conditions. If we have your email address, we will email you to keep you informed every step of the way with order confirmation, despatch, tracking and delivery details.

Returns

Our Returns Policy, Each product is printed and made to order,
If you’re not happy with your purchase, please return within 14 days unused and in its original
packaging for an exchange or refund. We do not accept returns on Personalised items.  Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  This does not
affect your statutory rights.
– We will credit the full amount to the original purchaser’s payment card excluding any shipping
costs.
– We only pay the cost of returns in exceptional circumstances.
– Card refunds can take up to 10 working days to be processed by your Bank. This varies
between card issuers and unfortunately we are unable to influence this.
– Returned parcels remain the customer’s responsibility until safely received by us. We
recommend you obtain proof a certificate of posting. Parcel insurance is recommended when
returning goods valued over £30.
– Replacements or refunds for exchange of damaged or wrongly selected goods will not be
processed until the original items has been received back in our warehouse.
– If goods which form part of a ‘bundle offer’ are returned for a refund, then the remaining items
will revert to their normal price. You will be refunded accordingly.
– The company reserves the right to refuse a refund if the condition of the goods reflects normal
wear and tear. All refunds and replacements will be processed on receipt of the returned
items.

DAMAGED/LOST ORDERS IN TRANSIT

If you receive an item that has been damaged in transit, all we ask is that you send an e-mail to sophiepetrovic.art.com – include the Order Number & an image of the item, once received we will issue a reprint and ship a replacement out as soon as possible.

We do have to give the delivery service reasonable time to deliver any parcel. However, if you have not received your order and the advised delivery period has past, please e-mail us at sophiepetrovic.art.com including the Order Number and we will look into this for you.

If your order has been lost then we will issue a reprint and ship the replacement out to you as soon as possible. This is a rare occurrence but we are aware that it is a possibility and will rectify the situation as soon as we can. Please allow up to 28 days.

The company reserves the right to refuse a refund if the condition of the goods reflects normal wear and tear.

 Cancellation

When you order with us online, , This means that you have the right to cancel your order within 14 days of receipt of your goods and to receive a full refund.

  • You are entitled to cancel your order if you so wish, provided this is done no later than 12 hours from the day of ordering.

  • To exercise your cancellation rights you must inform us in writing to Customer Services (address details below). Please include details of the order (order number and description of goods), your full name, customer number, postal address, phone number and email address.

  • Please note that your cancellation rights do not apply to bespoke or personalised goods which have been made according to your specifications, or to items which by reason of their nature cannot be returned, or are liable to deteriorate, or expire rapidly such as Personalised items which are made for you; Perishable items.

  • If you cancel within the statutory period you may claim a refund of any sum you have paid for the goods. If an item has already reached our Production channels and it is too late to cancel.

Product Specifications

All items are subject to availability and all dimensions are approximate.

We have made every effort to ensure that all colours are accurately reproduced on our website. Due to the limitations and inconsistencies of various display monitors, the colours you see on your screen may not be totally accurate. Online and printed images are intended as a guide only and should not be regarded as absolutely correct.

Stock Availability

Any orders placed through the website are considered subject to there being stock available. Although we do our very best to predict demand for the items featured in our collection, unfortunately we are not able to ensure permanent availability for every item. All orders are subject to availability. Receipt of an order via our website and emailed confirmation to our customer of receipt of an order do not constitute acceptance or guarantee fulfilment of an order. If an item is shown with a ‘No. of Weeks Wait’ or a ‘due date’ you can still add it to your shopping bag in order to reserve it in your chosen colour and size. The item will then be despatched to you as soon as it arrives at our warehouse. If you are paying by credit or debit card, please note that your card will be charged upon ordering. To check the status of your order online, please contact us at sophiepetrovic.art@gmail.com if you have any queries regarding stock availability.

Copyright & Trademarks

The content contained within the pages of this site (including pictures, photographs, images, logos, written text and other materials) is the copyright of Sophie Petrovic Art or their content and technology providers. All rights reserved. Permission is granted to our customers to copy, print or download extracts of material on this site, providing that this is for the purpose of placing an order with us or other non-commercial, personal use. Any other use of materials on this site, including modification, distribution or reproduction, without prior written consent from Sophie Petrovic Art is strictly prohibited.

Order Acceptance

We may not be able to accept your order, or part of your order, due to one of the following reasons:

  • Authorisation of your payment failed

  • We made a pricing or product description error

Cookies

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time – if you do not accept Cookies you will be unable to use this Website. To find out more about cookies please click here.

This website is operated by Sophie Petrovic Art. Throughout the site, the terms “we”, “us” and “our” refer to Sophie Petrovic Art. Sophie Petrovic Art offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

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